Privacy Policy

A legal disclaimer

Pusat Jagaan KindHara (“KindHara”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use and protect information when you visit our website, contact us or enquire about our senior-care services.

Information We Collect

We may collect:

Your name, phone number, email address and contact details
Information submitted through website forms, WhatsApp, email or telephone
Information about the care services you are interested in
Information about a prospective resident’s care needs, health condition, medication, mobility, dietary requirements and emergency contacts
Basic website information such as device type, browser, pages visited and cookies

Where health or medical information is provided, we will handle it carefully and only use it for legitimate care-related purposes.

How We Use Your Information

We may use personal data to:

Respond to enquiries
Arrange consultations, assessments or facility visits
Assess a resident’s care requirements
Prepare and provide appropriate care services
Communicate with residents, family members and authorised representatives
Process payments, records and administration
Improve our website and services
Protect the safety and wellbeing of residents
Comply with legal and regulatory requirements

Sharing of Information

We do not sell or rent personal data.

Where necessary, we may share relevant information with:

KindHara’s authorised staff and caregivers
Doctors, nurses, hospitals, pharmacies and emergency services
Family members, guardians or authorised representatives
Payment, accounting, IT and website service providers
Government authorities or regulators where required by law

Information About Other Individuals

When you provide information about a family member or prospective resident, you confirm that you are authorised to provide the information and have informed them where appropriate.

Cookies and Third-Party Services

Our website may use cookies and services such as WhatsApp, Google Maps or social-media platforms.

These third-party services may process information according to their own privacy policies. You may disable cookies through your browser settings, although some website features may not work properly.

Data Security and Retention

We take reasonable steps to protect personal data from unauthorised access, loss, misuse or disclosure.

We retain personal data only for as long as necessary to provide our services, maintain records and comply with legal requirements.

Your Rights

Subject to applicable law, you may request to:

Access your personal data
Correct inaccurate information
Withdraw your consent
Stop receiving marketing communications
Request that certain information be deleted or restricted

Some information may need to be retained for legal, medical, safety or regulatory reasons.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.

For questions or requests relating to your personal data, please contact:

Pusat Jagaan KindHara
30, Jalan Teratai 38
Taman Johor Jaya
81100 Johor Bahru, Johor, Malaysia

Telephone / WhatsApp: +60 16-612 2927
Website: www.kindhara.com